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As part of the Help Desk Team the IT Technician will work in a complex and demanding environment with over 1000+ users and more than 75 remote locations where systems and network stability is our everyday target.

Job duties:

  • Act as 1st and 2nd Level Support for users working in Headquarters and our remote locations by resolving requests from our ticketing system.
  • Properly escalating unresolved inquiries to the next level of onsite support or creating tickets to integrators.
  • Troubleshooting hardware and software issues of corporate PCs and laptops.

  • The successful candidate should have:

  • At least 3years of proven experience in L1 & L2 support.
  • Good knowledge and understanding of Microsoft Active Directory and services (DNS – DHCP).
  • Experience in Antivirus and Antispam Software.
  • Having experience on IP Telephony with call manager.
  • Understanding basic principles of networking.
  • Being able to understand dsl and telephony issues in order to communicate them to vendors.
  • Very good communication skills and team player.

  • The Company offers

  • A competitive remuneration package
  • Continuous opportunities for career development in a dynamic and growth-oriented organization
  • Friendly working environment