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Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the fields of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a large Credit Management Services group with a strong European footprint, for a motivated and customer-oriented specialist to join their team in Greece and begin an exciting career within a newly established contact centre.
German Speaking Agents (Banking Sector)
In this customer focused role, you will be responsible for providing a top quality Customer Service experience
Responsibilities:
  • Be at the forefront of the business, operating via telephone/chat/email to support customers located in Germany
  • Establish positive engagement with the customers, build relationships and demonstrate fair treatment
  • Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
  • Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
  • Provide guidance to customers on the availability of free money advice
  • Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

  • Requirements:
  • Near-native level in German (C2 level)
  • Good communication skills in English (B2+ level)
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
  • Service oriented and problem solving mindset
  • Patience and calmness in all situations
  • Ability to work both independently and as a member of a team
  • Desire and energy striving for excellence and quality within the business
  • Basic computer skills
  • Customer support experience will be considered as an advantage, but is not a requirement

  • The Company Offers:
  • Competitive remuneration package 
  • Bonus Scheme (up to 15%/month)
  • Daily Meal Voucher
  • Private health insurance program
  • Friendly and challenging working environment
  • Opportunity to participate in the development of a front-running service centre
  • Development opportunities in an international financial environment
  • Best-in-class training program that spans several weeks to develop your skill set and ensure your success
  • Professional growth and development opportunities
  • Working hours will be in line with German opening hours and candidates will work on-premise, in the new “state-of-the-art” contact centre providing a great working environment with relaxing break areas

  • After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
    All applications are considered as strictly confidential.