Customer Service Agent


Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking for a dynamic professional to cover the following position:
Customer Service Agent
Candidate Profile
•    Graduate degree in Marketing, Business Administration or relevant field.
•    Minimum 2 years of experience 
•    Fluent in English, both speaking and writing.
•     Advanced knowledge of MS Office, specific in Excel (Basic Formulas / TCD)
•    Excellent interpersonal communication skills.
•    SAP knowledge (CFIN would be a plus)
•    Basic knowledge and understanding of supply chain
•    Knowledge of constraints, incoterms, export documentation
•    Highly organized and detail oriented.

Job Description
 
•   Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
•   Ensure the processing of orders from validation to dispute resolution (the entry being made in Poland) on a portfolio of customers.
•   Be a force of proposal for simplifications, improvements, automations that would make our processes more efficient
•   Ensure compliance with procedures in all circumstances.
•   Communicate with sales teams about the problems inherent to their customers
•   Know and master the products and catalogs of your domain
•   Follow the complete cycle of the order, from its receipt to its delivery - ensure the proper management of the book
•   Generate export documents and coordinate shipments
The Company Offers
•    Competitive remuneration package 
•    Hybrid work model
•    Friendly and challenging working environment
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.  
For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.
All applications are considered as strictly confidential.