Customer Requests Handling Agents


Adecco HR is the largest company providing human resources services worldwide and certified in Greece, according to the international standard ISO 9001: 2015, in the fields of finding and selecting staff and temporary employment. Adecco, on behalf of its client, a systemic bank, is looking for people to staff the following positions:
 
Customer Requests Handling Agents
Job description

•  Receives, verifies, and handles customer requests concerning products and services
•  Provides information to the customers regarding the progress status of their requests, 
      liaising with the competent Business Units where necessary.
•  Identifies issues that have triggered customer requests and escalates them to the 
      relevant Business Units. 
•  Produces reports on customer requests and their addressing for monitoring purposes. 
•  Supports the framework of Customer Service operations for visually impaired customers.
Candidate Profile

•  Bachelor’s degree in Business, Social Studies, Economics or related fields.
•  Masters' degree in related field (preferred).
•  3+ years of experience in Call Centers / Customer Service, ideally in the banking sector
•  Time-management, Customer orientation, Communications skills
•  Gook knowledge of English
•  Familiarity with systems
The Company Offers

•    Competitive salary package
•    On-site work
•    Friendly and challenging working environment
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.
All applications are considered as strictly confidential.