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Pfizer is accelerating the use of digital technology such as Artificial Intelligence (AI) and Machine Learning (ML) across our entire enterprise. The Pfizer Digital Intelligent Assistance Solution (IAS) Center develops, delivers and maintain the ML and NLP platforms, capabilities and solutions that enable Pfizer Business Units to extract insights out of unstructured data and interactions.
IAS seeks a Senior Manager, Platform Optimization Specialist who will be responsible for supporting and optimizing our platforms, solutions and products for scale across the enterprise. This position requires a blend of expertise across MLOps, DevOps, multi-cloud engineering, and process excellence.
The Sr. Manager - IAS Platform Optimization Specialist responsibilities include but are not limited to:Accountable for providing leadership, oversight and governance for all IAS portfolio assets deployed into production and ensuring effective operational and performance control of all solutions, products and platformsVendor management and oversight of service provider and their resources to ensure they are providing consistent and high level of serviceHighest point of escalation in bringing to resolution incidents/problems/requests with performance levelsDrives to establish operational procedures and leads continuous improvement efforts to deliver optimal service levelsIntegrate and collaborate with different technical teams across IAS Delivery, ML and AI Engineering, EP&S, to drive the use of DevOps methodologies, tools and processesEnsure smooth and successful transition of projects from engineering/delivery into steady stateEstablish SOPs and instrumentation to monitor and measure operational, financial and business KPIsMonitor and measure cloud services utilization, performance, spend and optimize the use of cloud assets via continuous improvement cloud engineering effortsRepresent platform services across all new project delivery initiatives by providing input on scope, efforts, estimates, along with environment provisioning and deployment support. Manage and guide a team of colleagues and contractors along with the Portfolio of work effectively.
BASIC QUALIFICATIONS Candidates must be highly motivated and capable of working across a matrixed organization to resolve complex problemsMS/BS degrees in Computer Science/Engineering or requisite experience10+ years of infrastructure, platform, and web application operational support experience7+ years’ experience deploying and supporting cloud-based solutions (AWS strongly preferred)7+ years’ experience deploying and supporting micro services and REST APIs at scale7+ years’ vendor management experience operating in a onshore/offshore managed services model.Strong experience in DevOps tools such as JIRA, Confluence, Github, Jenkins and other open-source toolsKnowledge and understanding of how AI solutions are architected such as Chatbots, Intelligent Search engines, Speech to Text, Language translation, suggestion and classification engines, vision analysis/classification.Knowledge of tools and methods required to deploy ML/AI models and applications to production (MLFlow, Kubeflow, etc).Strong working knowledge and experience using Python including understanding of the following frameworks/tools: Pyspark, Tensorflow, Keras, PyTorchExperience managing production services running on Kubernetes and Docker.Experience with database systems including one or more of the RDBMS (Redshift, MySQL, PostgreSQL, Oracle, SQL Server 2012 &above).Experience working in teams to address software defect analysis, troubleshooting, and resolution with high level of urgencyProven ability in performance testing and optimization of developed source code for an enterprise business application.Proven ability to work collaboratively with the software development team while driving software improvements.Ability to prepare and present concepts and vision (written and verbal) to the software development team, senior management, and other internal and external stakeholders.Candidate must be an excellent communicator and customer service drivenAbility to manage many parallel objectives and changing priorities. Work well under ambiguous situations.
GENERAL SKILLS REQUIREMENTS
Advisor/Consultancy: Provides well-informed advice, typically within a specific technical specialization, ensuring that it is properly understood and appropriately exploited, to enhance the effectiveness of significant activities. Provides advice on technical aspects of Conversational UI and ensures that relevant technical strategies, policies, standards and practices are applied correctly.
Technical Acumen: Maintains knowledge of specific technologies provides detailed advice regarding their application, executes specialized tasks.
Thought Leadership & Advocacy: Develop awareness of industry developments and best practices Provide thought leadership in emerging technologies as they relate to AI and Conversational UI
Presentation Skills: Ability to develop visually simple and appealing PowerPoint presentations and be comfortable with articulating and communicating with the right authority and messaging to a broad range of stakeholders
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Flexibility in work schedule that enables working across different time zones
Work Location Assignment: Flexible
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
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