Περιγραφή θέσης εργασίας

We're hiring and are looking to connect with you to help us deliver exceptional customer service and memorable travel experiences as a German Speaking Travel Expert (CSR) with TTEC in Athens, Greece. You'll be a part of a program shaping the travel industry.
 
Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.
 
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
 
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. 
 
As a TTEC Travel Experience Champion, You'll Enjoy:

  • Competitive remuneration salary and performance-based incentives 
  • 25 days annual leave per year Permanent contract 
  • Private health and life insurance after the first month 
  • Family-friendly environment 
  • Excellent working premises in Athens city center, Kerameikos metro station 
  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Free-spirited, theme-based employee events
  • Community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds

    • What You'll be Doing
    Are you passionate about working for a world-class brand in tourism and you speak German language? Would you be interested to join a growing company and progress along with us? If so, you could be the travel expert hero that we are looking for! 
     
    Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences. After your training period (paid), you'll: 

  • Be the first point of contact for the world's first-class accommodation partners by phone and email; resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. 
  • Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
  • Ensure a high level of partner service and a positive partner experience 
  • Make effective decisions on when to escalate a case 
  • Support your colleagues with peer learning, and being open to feedback from others 
  • Positively participate in company events, and in weekly team meetings 
  • Take part in new projects and tests that we may need your help with 
  • Promote the TTEC culture 


    • Why You? What You Bring:
    Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:

  • Passionate about travel 
  • Fluent in German and English 
  • Computer savvy 
  • Eligible to work in Greece